Terms & Conditions

Due to tariffs and price changes, quotations will be held for 1-2 days.
We reserve the right to change any pricing if any detail of the job quoted out changes.
For payment with a credit card, a standard fee will apply. Otherwise payments can be made with ACH transfer or by check/cash.
For apparel, surcharges will apply to sizes XXL and above
Size charts will be provided upon request. Goldilocks Promos is not responsible if it doesn’t fit.
For any customer provided items, Goldilocks Promos is not liable for any damage or replacements.
Please note that by approving an order, you are authorizing us to proceed into production and you will be accountable for any costs incurred as a result.
For any customer provided items, Goldilocks Promos is not liable for any damage or replacements.
No returns on orders as they are custom decorated products.
For new clients- 50% or 100% deposit at owners discretion. Existing clients- net 15 terms granted at owners discretion.
Art proofs- clients are responsible for any mistakes not caught during proofing.
Signed Waiver if providing items for us to decorate.
Clients responsibility for approving the order confirmation if any errors.
Product care- some products will come with Disclaimers about care. hand washing items only or follow given care instructions. See our website for care instructions.
Timeline of issue escalation- 30 days to give notice if issues on an order
Goldilocks isn’t responsible for sending art files to clients after 1 year- will keep art on record for 1 year
All art is owned by Goldilocks unless you have paid for graphic design fees or logo design contact
If for any reason the order is wrong by Goldilocks Promos and is refused by the client, it’s at our discretion to either dispose of or donate so it doesn’t go to waste.
We do everything in our power to make sure your order is just right but sometimes shit happens and it’s not just right. We will always rectify and find a solution for both parties.
We will not tolerate abusive behavior in any form directed at staff. If that occurs, we will terminate our relationship immediately.
Samples that we do not already have, will be billed for at my cost plus freight in. If an order comes out of the sample, the cost will be reimbursed into the order. If the sample is returned to me, the cost of the item will be reimbursed but not the freight.