Ordering Process FAQ

Ordering Process/FAQ/ Care Instructions

Decorated Apparel Care Instructions

  • No dry cleaning.
  • Turn inside out when washing with like colors in cold water.
  • Steer clear of liquid fabric softener, bleach, and detergents that claim to have extra stain-fighting power or brighteners.
  • Fabric softener in sheet form can also cause problems and negate the dry-wicking ability of performance polyesters as well as any fire-retardant properties in fabrics.
  • Best to hang dry or let air dry on flat surface.
  • If using a dryer, it’s best to use it at a low heat setting for the least amount of time.
  • Do not iron the imprint directly. Turn the garment inside out and place a thin cloth over it, then iron with the lowest temperature and no steam.


Any questions? Contact us!

Award Care Instructions

If your glass or crystal award has gathered a bit of dust, just wipe away dust and debris with a duster or soft microfiber cloth and it will be as good as new.

To avoid breakage, do not expose glass or crystal to extreme temperatures or to abrupt temperature changes.

Contact us if there are any issues.

What is the ordering process like?

Goldilocks Promos strives to make the ordering possible simple and easy.
Just let us know what you want or are interested in. We then find the best solution and send a quote for the job. If you have no idea what you want, that is where we shine! We will gladly send you ideas for products. In addition, we also proof your order by sending a mockup from our professional in house graphic designers. We decorate your order and you enjoy your finished product!

Where do I start?

Easy – start by browsing one of our many catalogs, ecatalogs, or Featured Products for ideas. You can always email or call us to come up with ideas for you based on budget or occasion.

To give us as much information as possible see our Ordering Checklist below:

  • Item Color
  • Imprint Color
  • Imprint Method
  • Quantity
  • In hands date

Depends on what and how much you have ordered. For promotional products, each product may have a varying degree of turnaround time. To be safe, we would say to plan for 3-4 weeks including shipping for promotional products. 

For laser engraving, the turnaround times are 2 weeks. Sometimes rushes can be accommodated.

Email us. We can do everything by email and never have to speak.

Call us at 518-713-4105 . We love chatting and it can save time instead of dealing with endless email chains.

Of course! We can ship anywhere in the United States and internationally if you need us to.

No, we do not. Only certified ASI Suppliers are able to decorate promotional products. As distributors, our company has access to over 3200 certified suppliers total. We only use local and trusted suppliers to ensure quality of goods on your order. With an in house engraver, we can decorate laser engraved items ourselves. Check out that section of our site to see examples and to browse. Regardless of the occasion, you can make a lasting impression with a custom or personalized gift.

Rough pricing on promotional products can be found on our product catalog. Call or email us for an exact quote with all charges included so there are no surprises later.

It depends. You can check out what we can engrave in our laser engraving section. To be safe, we would like to see the object first to be sure. Send a picture with dimensions or stop in to visit so we can take a look.

No problem. We can use professional artwork files (see our artwork page for more information). Or if you have found a picture online of something you like, send along for reference and we can work off of that. If you have no clue? No problem, we can provide several options of designs for your choosing.

Of course! We will always send proofs.

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Email is easiest but for larger file sizes (over 30MB), please send files through Dropbox, WeTransfer, Google Drive, or feel free to stop in with a USB and say hi! Just invite 3bears@goldilockspromos.com to the file and we will take it from there!

We create custom projects all of the time. Just because you don’t see it, doesn’t mean we can’t get it done for you.

Unfortunately we cannot laser engrave on jewelry with our type of laser. We can engrave on a wide variety of other mediums so if you have glassware or other certain metals, bring it in and we will let you know what your options are.

Prices are based on each project.

Our laser engraver table is 24”w x 18”h x 9”d. So if you have anything larger than these dimensions, we may not be able to engrave your item in house. For cylindrical objects like drinkware and vases, 8″ diameter is the maximum size. However, we can probably figure out a solution or find another supplier to decorate it for you. Don’t be afraid to reach out to us.

We use an American made co2 laser.